Terms and Conditions

About this Agreement

By accessing our Website and/or using any of our Services, you agree to be bound by these terms and conditions (Agreement or Terms and Conditions).

This Agreement applies to use of our Website, including the use of our Services.  If you disagree with any part of this Agreement, you should refrain from accessing or using this Website or our Services.  We may from time to time amend, update or change these Terms and Conditions.

1. Definitions

In this Agreement:

“Account Holder” means a person who holds an activated Voucher(s);

“Activate” means to add a Voucher to an Account Holder’s account through the Website;

“Bill Fairies™“, “we”, “us” and “our” refer to Bill Fairies Pty Ltd ACN 627 438 402;

“Bill” means an amount payable to an approved Bill Provider by the Account Holder;

“Bill Provider” means an eligible company, business or other entity that issues bills in relation to (without limitation) one or more of the following services:

• Utilities;
• Telecommunications and Internet Providers;
• Insurance;
• Real Estate, Council and Strata Charges;
• Medical Service Providers;
• Transport and Travel Costs;
• Home and Appliance Repairs;
• Education and Books; and
• Legal, Accounting and Tax Services,

in Australia for which Bill Fairies™ has determined has BPAY facilities to accept payment of Bills;

“BPAY” means BPAY Pty Limited ABN 69 079 137 518 or the electronic bill payment system managed by that entity, as applicable;

“Business Day” means a day that is not a weekend or a recognised public holiday anywhere in Australia;

“Copyright Act” means the Copyright Act 1968 (Cth);

“Eligible Business” means a business to whom we have given written consent to purchase Vouchers for the purpose of re-supply (including all third-party resellers);

“Eligible Charity” means a charity as defined under section 5 of the Charities Act 2013 (Cth);

“Government Entity” means any government or governmental, semi-governmental, administrative, public, regulatory or judicial entity, body, department, commission, agency or authority;

“Payment Direction” means the direction to pay a Bill given by an Account Holder to Bill Fairies™ through the “Pay A Bill” tab of the Website;

“Personal Information” has the meaning given in the Privacy Act;

“Privacy Act” means the Privacy Act 1988 (Cth);

“Privacy Policy” means the Bill Fairies™ privacy policy accessible at https://billfairies.com.au/privacy-policy/;

“Service” means a service offered on or performed through the Website, including but not limited to the sale of Vouchers and processing Payment Directions to use a Voucher to pay a Bill;

“Voucher” means a voucher purchased from the Website or approved Bill Fairies™ supplier;

“Voucher Purchaser” means a person or organisation who purchases a Voucher(s) from Bill Fairies™ through the Website or through third party resellers;

“Website” refers to the website located at either https://billfairies.com.au or https://www.billfairies.com; and

“you” and “your” refer to each customer (being a Voucher Purchaser or Account Holder) and user of the Website.

2. Purchase of Vouchers

2.1 All prices are in Australian Dollars and inclusive of GST (if applicable), unless otherwise indicated.

2.2 All amounts payable for a Voucher must be received by us in full before a Voucher is issued, unless otherwise agreed by Bill Fairies in writing.

2.3 Bill Fairies may impose limits on the minimum and/or maximum value of Vouchers that may be purchased by a given individual or in a given transaction in its absolute discretion, including to ensure our compliance with relevant laws.  You must not attempt to circumvent any such restrictions.  We may update these limits from time to time and we will make best endeavours to display the current limits on the Website.

2.4 Descriptions of Vouchers may be subject to change or correction at any time without notice.  Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete.  If we discover an error, we will try to notify you as soon as possible.  If you have placed an order in reliance on a material error of ours, we will allow you to cancel your order and obtain a refund if desired.

2.5 By submitting an order to purchase a Voucher, you warrant that:

1. you are capable of entering into a legally binding contract with us (being the terms of this Agreement);
2. you are authorised and able to make payment via the method you have chosen;
3. all information you have provided to us is correct; and
4. your purchase is not made for the purpose of commercial resale, unless you are an Eligible Business or have otherwise received prior permission from us.

2.6 If you purchase a Voucher as or on behalf of an Eligible Business or Eligible Charity, you further warrant that:

1. the Eligible Business or Eligible Charity (as the case may be) is duly incorporated under the laws of its place of incorporation; and
2. you are authorised to purchase, or have the power to authorise the purchase of the Voucher in accordance with these terms.
3. A contract for purchase is only formed once we have accepted an order by issuing a receipt or Voucher code.
4. Once purchased, a Voucher will be delivered electronically to the email address or mobile number (or both) of the person nominated by the Voucher Purchaser to be the Account Holder. We do not ship Vouchers to any physical address.
5. It is the responsibility of the Voucher Purchaser to provide us with the correct email address and/or mobile number of the intended recipient.  Bill Fairies™ will not be held responsible for any lost, missing, mis-sent or delayed orders where incorrect or incomplete email addresses or mobile phone numbers have been provided.  Furthermore, we will not be liable or responsible for any loss suffered as a result of a Voucher or expiry reminder via email or SMS being blocked by spam filters, firewalls or by the recipient’s service provider.
6. Vouchers are non-transferable except to the extent that:
7. 1. where you are a Government Entity; you may transfer the Voucher to any other person; 
   2. where you are an Eligible Charity, you may transfer the Voucher to any other person in connection with your charitable purposes; and
   3. where you are an Eligible Business, you may only transfer the Voucher in accordance with the terms of a written agreement between you and Bill Fairies,

provided that, in each case, you:

1. warrant that the transfer of the Voucher to the other person (Recipient) does not infringe any applicable law; and
2. provide the Recipient of the Voucher with a copy of (or link to) these Terms and Conditions.
3. Account Holders can nominate any BPAY Bill Provider (provided it is an eligible provider acceptable to Bill Fairies™) for which to apply their account balance to pay a Bill.  
4. Bill Fairies™ cannot guarantee that an Account Holder will:
5. 1. be the person(s) that ultimately Activates the Voucher; or
   2. use the Voucher to pay for any particular Bill (if at all) unless stipulated otherwise by Bill Fairies in writing.
5. Vouchers cannot be exchanged for cash or for an alternative voucher under any circumstances. 
6. Using a Voucher
7. 1. The holder of a valid, unexpired Voucher may pay a Bill by doing the following: 
   2. 1. 3.1.1 if the Voucher has not already been Activated, follow the link received via email or SMS to Activate the Voucher and either register as a user of the Website or add the Voucher balance to your current account;
      2. click the “Pay A Bill” tab then follow the directions to enter the required details relating to the Bill, including the BPAY Biller code, customer reference number provided by the Bill Provider and the amount that the user wishes to apply to the Bill, which will be taken from the Account Holder's account balance (and the balance reduced by that amount);
      3. provided that valid details are received by Bill Fairies™, the Payment Direction will be processed by Bill Fairies™ within 2 Business Days; and
      4. once processed, a confirmation email/SMS will be sent to the Account Holder confirming payment. 
   2. A confirmation of receipt of payment from BPAY containing a receipt number is sufficient evidence that a Payment Direction has been successfully processed by Bill Fairies™.  A copy of the BPAY receipt number will be sent via email or SMS to the Account Holder for their records.
   3. Without limiting clause 1.5 or 1.6, by using any Service on our Website, you warrant that:
   4. 1. you are capable of entering into a legally binding contract with us (being the terms of this Agreement), which is made each time you issue a Payment Direction to us;
      2. if you are Activating a Voucher, you are authorised to do so and to make the Payment Direction; and
      3. all information you have provided to us is correct.
   4. Bill Fairies™ is not responsible for any loss, damages, delays, fees (including late fees) or cancellation of Bill related services that may be incurred due to incorrect or incomplete details submitted in a Payment Direction and which are processed by Bill Fairies™.  Once a Payment Direction has been processed, it cannot be reversed or cancelled.  Account Holders must carefully check all details they enter in a Payment Direction.
   5. Bill Fairies™ does not guarantee that all Bills will be eligible for processing.  A Bill will not be processed:
   6. 1. if the Bill does not have BPAY facilities;
      2. if the Bill is of a kind not currently serviced by Bill Fairies™ (unless otherwise agreed by Bill Fairies™ in writing); or
      3. for any other reason at the absolute discretion of Bill Fairies™.
   6. Bill Fairies™ will not process Payment Directions which relate to discretionary services including, but not limited to, retail and recreation, gambling services, adult services, investments, credit cards or financial contributions unless otherwise agreed by Bill Fairies™ in writing.
   7. If any of the circumstances set out in paragraphs 1.18 to 1.19 apply, Vouchers will not be applied towards payment of the relevant Bill.
   8. Vouchers may only be used to pay a Bill on the Website pursuant to the terms of this Agreement.
   9. Vouchers (and the balance added to an Account on activation of a Voucher) will expire if not used by the expiration date, please see the Expiration of Vouchers section for details.
7. BPAY and Bill Providers
8. 1. Bill Fairies™ is not affiliated with BPAY or any Bill Provider nor is it a provider of Bill services.  Bill Fairies™ has no responsibility for any services provided or not provided by BPAY, the Bill Provider or any other party.
   2. Bill Fairies™ does not control the business operations of BPAY or any Bill Provider.  Bill Fairies™ makes no warranty or representation regarding the standard of any Bill service to be provided.
   3. Bill Fairies™ does not control the processing of payments by BPAY or Bill Providers.  If a payment pursuant to a Payment Direction is rejected for any reason and the money is returned to Bill Fairies™, Bill Fairies™ will: 
   4. 1. notify the Account Holder of the issue; 
      2. make best endeavours to connect the refund to the Account Holder, provided that the refund clearly identifies the Bill to which it relates; and 
      3. provided that it is able to connect the refund to the Account Holder, return the refunded amount to the relevant Account balance.  The refunded amount will have the same expiry date as the original Voucher, except where the relevant Voucher would have expired prior to the date of the refund (in which case Bill Fairies may, in its discretion, provide a grace period to allow the Account Holder to apply the refund amount to another Bill).

In no circumstances can a Voucher (whether it has been Activated or not) be ‘topped up’ or ‘reloaded’ with funds.

4. You acknowledge and agree that Bill Fairies™ does not receive communications directly from BPAY, a Bill Provider or any third party in relation to a payment Bill Fairies™ has made in relation to a Payment Direction.  The Account Holder is solely responsible for notifying Bill Fairies™ if it receives any correspondence, notices or other communications from BPAY, a Bill Provider or other third party in relation to a Bill that is the subject of a Payment Direction. 
5. If the Account Holder does not notify Bill Fairies™ that a refund has been processed in respect of a Bill on which the Account Holder issued a Payment Direction before the expiry of three years from the date on which Bill Fairies™ received the refund, your ability to claim the refund will lapse. 
6. No refund will be issued if Bill Fairies™ correctly processes a Payment Direction submitted by a Account Holder but an error occurs with either BPAY and/or the Bill Provider, such that the payment is not processed correctly or in a timely manner by either BPAY and/or the Bill Provider.
7. Bill Fairies™ is not responsible for any fees or costs that may be charged by a Bill Provider when a Bill is paid.  For example, some Bill Providers may charge a processing fee for accounts paid using BPAY, or a late payment fee for outstanding accounts.  Such fees may be deducted by a Bill Provider after receiving a payment pursuant to a Payment Direction.  Users should check with their Bill Providers as to what fees may be payable, as the deduction of fees by the Bill Provider may mean that the actual amount applied towards a payment of a Bill is less than expected. Bill Fairies™ may engage subcontractors from time to time to support the provision of functions including but not limited to the processing of Payment Directions and administrative support functions.  You acknowledge and agree that Bill Fairies™ will not be liable for the fault of any third party, except solely to the extent expressly stated otherwise in these terms and conditions or agreed in writing with Bill Fairies™.  

5. Payment and Service Fees
6. 1. Bill Fairies™ charges a flat rate service fee of 3% + GST on all Bill Fairies™ vouchers unless agreed otherwise by Bill Fairies™ in writing.
   2. This fee is only payable upon purchase of a Voucher and will not apply when activating a Voucher or when making a Payment Direction. 
   3. Bill Fairies™ may also charge a payment fee to recover the costs it incurs for processing card payments and BPAY including Visa, Mastercard and American Express.  Payment fees vary depending on the payment method chosen.  All fees will be clearly displayed to the Voucher Purchaser at the time of purchase.
6. Replacement of Vouchers
7. 1. If a Voucher code is received, not Activated and subsequently lost, the Account Holder or Voucher Purchaser must return to the place of purchase/issuance to request the Voucher be resent to the Account Holder. This includes vouchers issued by Bill Fairies, an Eligible Business, third party resellers or any other organisation.  Each such organisation is responsible for verifying the entitlement of the person requesting that the Voucher be resent.  In no circumstances will Bill Fairies™ be liable in relation to the resending of Vouchers by any third party.. 
   2. Voucher expiry dates remain in place from the date of purchase, regardless of loss or non-Activation. If an Account Holder requires assistance from us in relation to a lost Voucher, it is their responsibility to obtain and provide us with all required verification details.  Failure to do so will mean no Voucher code will be issued.
   3. We will replace any valid, unexpired Voucher that is faulty or unable to be Activated.  Any replacement Voucher will have the same value and expiry date as the Voucher’s current amount.  If you have a faulty Voucher, please contact us during Sydney business hours (9:00am – 5.00pm). You must have available the original Voucher link sent via email address or mobile number and Voucher reference number.  We may request other verification and security checks in our absolute discretion before a replacement Voucher is issued.
   4. Account Holders are responsible for safeguarding their unique Voucher code(s) from unauthorised access.  Bill Fairies™ accepts no responsibility for any unauthorised use of any Voucher or any unauthorised Payment Directions submitted through the website.
   5. Account Holders may check whether a Voucher has been Activated by logging into their account on the Website.  Bill Fairies does not charge any fee for checking if a Voucher has been Activated. 
7. Expiration of Vouchers
8. 1. Each Voucher (and the amount redeemable from the Voucher) will be valid for 36 months from the date of purchase.  After a Voucher has expired, it is no longer valid, and any funds relating to that Voucher will no longer be available.  
   2. If a Voucher has not been Activated within 36 months after its date of purchase, it will no longer be able to be Activated.
   3. Any unused balance from an Activated Voucher will be removed from the Account Holder’s account balance on the expiration of 36 months after the date of purchase of the Voucher. For example, the balance linked to a Voucher that is Activated 6 months after the date of purchase will only be available to pay one or more Bills within 30 months after the Activation, after which point any unused amount will be deleted from the Account Holder’s account. 
   4. Bill Fairies™ is under no obligation to offer any extension of time for Vouchers.
   5. Any unused value at the date of expiry will become the property of Bill Fairies™ without further notice to the Account Holder or Voucher Purchaser.
8. Charities We Support
9. 1. We may from time to time carry out fundraising for charities that operate in Australia.
   2. In these situations, Voucher Purchasers will have the option of donating towards the charity identified on the purchase page. 
   3. Bill Fairies™ does not accept any responsibility or liability arising from a person opting to donate to a charity through the Website or the use of any donation by any charity.
   4. Bill Fairies™ is not a charity, nor is it eligible to be a deductible gift recipient (DGR).  Any donation made through the Website will not be eligible for a DGR receipt.
9. Returns, Refunds and Cancellations of Vouchers
10. 1. No refunds will be issued for an order for a Voucher due to a change of mind.
    2. No refunds of Vouchers (in part or in whole) will be issued once a Payment Direction is submitted by an Account Holder, except to the extent set out in section 4 above.
    3. If, due to our error or fault, Vouchers are expended without the Account Holder’s direction or consent, this will be rectified by the expended Vouchers being added back to the Account Holder’s account.  Under no circumstances will a refund of Vouchers be in the form of cash or other legal tender.
    4. If in doubt, we recommend you check with us before you purchase or Activate a Voucher to ensure that you understand the nature of our Services.  You are welcome to email us should you have any queries before purchase or Activation.
    5. Bill Fairies™ complies with the Australian Consumer Law where applicable in respect of guarantees and warranties for our Services.  Nothing in these terms and conditions is intended to limit or restrict any rights, entitlements or remedies available to you as a Consumer under the Australian Consumer Law.  If you acquire goods or services from Bill Fairies as a Consumer, our liability to you in connection with any breach of the consumer guarantees (as set out in the Australian Consumer Law) is, at our option, limited to:
    6. 1. in the case of goods: 
       2. 1. the replacement of the goods or the supply of equivalent goods;
          2. the repair of the goods;
          3. the payment of the cost of repair of the goods or of acquiring equivalent goods; or
          4. the payment of the cost of having the goods repaired; and
       2. in the case of services: 
       3. 1. the supplying of the relevant services again; or
          2. the payment of the cost of having the relevant services supplied again.
    6. A refund of money or Vouchers will not be issued in the following circumstances:
    7. 1. if the Voucher Purchaser or Account Holder submits an incorrect email address or mobile number and the Voucher is sent to the wrong person; 
       2. if an Account Holder provides incorrect information to Bill Fairies™ in relation to a Bill and Vouchers are applied to the wrong Bill account;
       3. the Voucher Purchaser has changed their mind; or
       4. the Account Holder does not wish to use Bill FairiesTM.
    7. Users of this Website agree that they will provide Bill Fairies™ with correct information to enable the Services to be carried out and acknowledge that Bill Fairies™ relies on the information it receives in order to perform the Services.
10. Conditions of Use
11. 1. It is a condition of you using this Website or Service that you do not:
    2. 1. defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including rights relating to privacy;
       2. falsely represent to others that you or your association is affiliated or associated with us, the Website or any Service;
       3. use, adapt, translate, disassemble, reproduce, sell, resell or otherwise exploit the information made available or published on the Website for commercial purposes without our written consent; 
       4. interfere with, disrupt, damage or attempt to gain unauthorised access to the Website or any Service, including uploading files that contain viruses, corrupted data or any other material that may damage the operation of the Website or a third party’s computer system or property; or
       5. access or attempt to access information resources you are not authorised to use.
11. Indemnity
12. 1. You agree to indemnify, defend and hold us and our employees, contractors, officers and directors harmless from all liabilities, claims and expenses, including legal fees and court costs, that arise directly or indirectly from:
    2. 1. your breach of this Agreement; 
       2. your activities in connection with the Website; or
       3. where you are an Eligible Business, any failure or delay in resupplying or reselling Vouchers to Voucher Purchasers or in issuing Vouchers to Account Holders. 
12. No Warranties
13. 1. You understand and agree that:
    2. 1. the Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis and without warranties of any kind, express or implied, to the extent permitted by law;
       2. we make no warranty that the Website or a Service will meet your requirements or be uninterrupted, timely, or error-free;
       3. if you download any material from the Website, this is done at your own risk and you are solely responsible for any damage to your computer system or loss of data as a result from the download; and
       4. no advice or information obtained by you from or through us or the Website shall create any warranty.
13. Limitation of Liability
14. 1. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this Website or our Services. You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages including, but not limited to, damages for loss of profits, goodwill, data or other intangible losses resulting from:
    2. 1. the use of or the inability to use the Website;
       2. unauthorised access to or alterations of your transmissions or data;
       3. a refund from BPAY or a Bill Provider or other third party that is not able to be connected back by Bill Fairies™ to the correct Account Holder;
       4. activities resulting from the loss of or misuse of the Website;
       5. statements or conduct of any third party relating to the Website; or
       6. any other matter relating to the Website or Service.

Where liability cannot be excluded, such liability is limited to the value of the Voucher purchased.

2. Bill Fairies™ has:
3. 1. no liability for any act, omission or default, whether negligent or otherwise of any Voucher Purchaser, Voucher(s) Holder, Bill Provider, BPAY or third party; and
   2. no liability for any loss or damage occasioned by any negligent act or omission of any Voucher Purchaser, Voucher(s) Holder, Bill Provider, BPAY or third party.
3. To the extent permitted by law, we will not be liable to you for any loss or damage, nor be in default under this Agreement, for failure to observe or perform any of our obligations under this Agreement for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, an epidemic or pandemic or public health emergency, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage (including a cyber attack, security incident or other disruption to our systems caused by a third party), and other acts or omissions of third parties.
4. Interference
5. 1. We are not liable for interference with or damage to your computer system(s) in connection with the use of a Service, Website or a linked website. You must take your own precautions to ensure that whatever you select for use from this Website is free from viruses or anything else that may interfere with or damage the operations of your computer systems.
5. Not Advice
6. 1. The information provided on this Website, through any Service or in any other communication we have with you is not intended to constitute legal, business or other professional advice. It is provided as general information only and is not intended as a substitute for advice from a qualified professional such as a solicitor, accountant or other advisor who is familiar with the facts of your particular circumstances.
   2. Before relying on the information or material on this Website, you must carefully make your own evaluation of its accuracy, currency, completeness and relevance for your own purposes.
6. Copyright
7. 1. You may not use any part of the Website (including text and images) (Material) for any purpose without our consent (unless authorised by us or permitted under the Copyright Act), including the following:

• reproducing Material in any material form;
• distributing Material in any material form;
• re-transmitting Material by any medium of communication;
• uploading and/or reposting Material to any other Internet site;
• “framing” any Material within any other Internet site.

2. Apart from any use permitted under the Copyright Act, all other rights are reserved.  If you wish to publish or reproduce any materials for commercial, educational or other uses you must contact us for further information.
3. We own, or are entitled under licence to, all rights, title and interests (including present and future copyright) in the Website. All material including domain names, company and business names, text, graphics, images, photographs, designs, illustrations, diagrams, logos, buttons, icons, software, and all Services described on the Website are owned exclusively by us or others who have licensed their material to us (unless indicated otherwise).  
4. The Website and contents of the Services may contain material in which third parties own the copyright.  Copying such material may infringe the rights of others.
5. Branding
6. 1. The “Bill Fairies™” brand is our intellectual property and any unauthorised use is prohibited.  Other product and company names mentioned on this Website may be the trademarks or intellectual property of other people or entities.
6. Disclaimer
7. 1. We have used our best endeavours to ensure that the information contained on the Website is true and accurate.  We monitor the quality of the information available on the Website and update that information regularly.  However, we (including our directors, officers, employees, agents and related entities responsible for maintaining the Website) accept no responsibility and disclaim all liability in respect of any errors, inaccuracies or misstatements contained on the Website.  You should make your own inquiries to verify information stated on the Website.
   2. In some cases, the material set out on the Website may incorporate or summarise views, guidelines or recommendations of third parties.  Such material is assembled in good faith, but does not necessarily reflect our views or indicate a commitment to a particular course of action.
   3. Links to other websites are inserted for convenience and do not constitute endorsement of material at those websites, or any associated organisation, product or service.  We are not responsible for the privacy practices or the content of such websites.  Furthermore, we accept no responsibility for material contained in any website that links to the Website.
   4. By virtue of browsing or accessing the Website, you have accepted the laws of New South Wales as the law governing the conduct and operation of the Website.  In this respect, the courts of New South Wales will have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with the Website or its use.
7. Privacy
8. 1. By accessing this Website you also acknowledge and accept our Privacy Policy.
   2. Where you are an Eligible Business, Eligible Charity or Government Entity, you warrant that any Personal Information you provide to us has been collected, disclosed and used in compliance with the Privacy Act and all applicable legislation relating to privacy or Personal Information.
8. Changes to this Agreement
9. 1. We may modify this Agreement at any time, and such modifications shall be effective immediately upon the modified Agreement being publicly available on the Website.  The Agreement is considered renewed every time such changes occur and your continued access or use of the Website and Service shall be deemed your conclusive acceptance of the modified Agreement.
   2. When using the Website or any Service, you will be subject to any guidelines or rules posted by us which are indicated as applicable to such Services. All such guidelines or rules, including the Privacy Policy, are hereby incorporated by reference into this Agreement.
9. How current is this Agreement?
10. 1. This Agreement was last updated on 18 November 2025
10. Contact Us
11. 1. If you have any queries or comments concerning any aspect of this Agreement or our practices, you are welcome to contact us by emailing info@billfairies.com.au.